Policies & FAQ's
Do I have to book online?
You may also call, text, or email me. However, it may be several hours until I can get back to you, as I do not check my phone while I am working on clients or when I am away from the studio. I am a solo practitioner, BOOKING ONLINE is the fastest and easiest way to secure an appointment. I strongly suggest that you register your online booking account by creating a username and password so you can book, reschedule, and modify your appointments with ease.
What if I need to cancel or reschedule my appointment?
Please cancel your appointments 24 hours in advance to allow other guests ample time to schedule appointments in your absence.
Essence of Beauty Skincare enforces a 24-hour cancellation policy.
Appointments rescheduled or canceled with less than 24 hours notice will be charged a fee of $50, this applies to all facial treatments. Waxing and tinting treatments will be charged a fee of 50% of the scheduled services.
No showing up for your appointment or non-notification of cancellation 24 hours in advance, you will be charged $50 to the credit card you reserved your appointment with. or invoice via email by ‘PayPal’ for the missed appointment and/or non-notification of cancellation. Fees must be paid to reschedule your appointment.
In the case of a pre-paid series of appointments, the missed appointment is forfeited. If you wish to add the missed appointment back into your series, you will need to pay a rebooking fee of $50.
All appointments are confirmed via email at the time of scheduling and two days prior to your appointment. Also, you will receive a text message 2 hours before your appointment.
How early should I arrive for my appointment?
You should arrive 5 minutes prior to your scheduled appointment. In an effort to respect everyone’s time and busy schedules, including clients with appointments scheduled after yours, late arrivals can either use the remaining appointment time to enjoy an abbreviated treatment or reschedule for another day. This is treated as a Cancellation, however, and a charge is applied. Please avoid stress in your life and allow ample time to arrive!
How old do I have to be to receive services?
Guests must be 12 years of age or older to receive treatments. Guests 12-17 years of age, must
have a parent or guardian during the treatment.
Can I get a facial or treatment if I’m pregnant?
When scheduling your appointment, please let me know you are expecting. This will guarantee your placement with the proper treatments to best suit your needs.
Can I transfer my Treatment Series?
Treatment Series Packages are non-transferable, non-refundable, and may not be shared or split. If you wish to discontinue a treatment series your balance may be used toward other services.
Gift certificates can be purchased in any dollar amount and used towards any of our treatments or skincare products and are redeemable for up to one year after the purchase date (unless otherwise specified.) CLICK HERE TO GET ONE!
Gift Certificates are good at full value for 12 months from the date of issue (other than conditions stated above regarding missed appointments). After 12 months a Gift Certificate is valued at 50% of the original value.
Gift Certificates are non-transferable and not redeemable for cash.
Please inform your esthetician of any health issues that you have so that your treatment is specialized for your particular needs.
As a courtesy to other guests, children are not permitted in treatment areas or left unattended in the waiting area.
Cell Phones, Pagers, Smoking
As a courtesy to other guests, please refrain from the use of cell phones and pagers inside the spa. Smoking is not permitted.
Any questions or concerns about your products must be addressed within 2 weeks, if we cannot resolve your concerns, you may return them for full credit to your account.
Unopened products can be returned within 30 days for full credit to your account.
There are no refunds issued on services rendered, series packages or gift certificates.
These policies are subject to change without notice.
Essence of Beauty Skincare reserves the right to refuse service to anyone.